When was the last time you gave a thought to your business phone system? In today’s age of fast-growing technology, you need the best small business internet and phone services so that you are in the competition. If you are stuck to the orthodox ways of communications, you need to focus on the latest virtual business phone solutions. Adding a phone service can help you efficiently manage calls with customers.
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Do you want an office phone system for a small business? With dozens of options on the market, each with its own valuable features and tools, deciding which one is the best fit for your business isn’t so simple. Let’s talk about some of the deciding factors while buying a business phone system.
- Reliability of the Phone Service
- Affordability – What are the up-front, monthly, and maintenance costs, and are these sustainable?
- Do you need voice mailboxes, and call forwarding?
The main deciding factor when choosing what’s best for your business can be whether you are comfortable with an Internet-based cloud voice over internet protocol (VoIP) system, or whether you currently have a system that uses a landline with a physical set of phone trunk lines stored on your premises.
What are the features of this service and how does this help? Adding a proper business phone service allows you to do the following:
- You would be able to easily track call duration, hold times, wait times, and overall usage.
- Most business phone services come with call forwarding, caller ID, call waiting, call routing, and more.
- You will be able to share one number with several users at a time.
- It is helpful as you can use a desk phone, mobile, or a computer to receive and make calls.
- Easily add new employees without calling in a technician.
- Business phone services transmit voice over the internet, which means you can take your local or toll-free number anywhere you want.
Ok, now let’s come to the point. What are some of the best business phone services? The list starts here. Below are reviews of our best picks for business phone systems this year, along with the reason for choosing.
[table id=PhoneServices /]
Let’s explain the above table with ratings!
Best for Call Centers: Winner is Mitel
Mitel’s phone system offers versatility with its hosting options, service plans, features, and tools. The system can be hosted in the cloud or on-premises, and there is also a version that combines the two options.
Best Virtual Phone System: Winner is Grasshopper
Grasshopper allows businesses with a remote workforce to present a professional image at all times. Employees can set call forwarding options that route calls to their business line to any other phone, such as their mobile or home phone. The system is available in three service plans that all include unlimited talking minutes.
Best for Small Business Beginners: Winner is Ooma
Ooma Office is specifically designed for very small businesses. The system is simple to install and easy to use. It can be set up by anyone, not just those with IT experience, and running in minutes.
Best for Small Businesses: Winner is 8×8
8×8 is a reliable cloud-based unified communications system that is easy to use and packed with valuable calling, collaboration, and mobile features and tools. The system has dozens of calling features, as well as built-in conference calling and video conferencing services that give all users the tools to communicate with others in any way they choose.
Best Business Phone Service: Winner is RingCentral
RingCentral Office is a robust cloud-hosted VoIP unified communication system that combines voice calling, messaging and online meetings. It requires no equipment to install, is easy to use, and offers all of the calling, collaboration and mobile features businesses of all sizes will value. These include automated attendants, voicemail-to-email, ring groups, conference calling that can support hundreds of participants at a time, instant messaging and online meetings that allow screen sharing.